Stitch Hiker Co. respects your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website or purchase digital products from us.
1. Information We Collect
We may collect the following types of information when you use our website:
Personal Information
When you make a purchase, contact us, or sign up for emails, we may collect information such as:
- Name
- Email address
- Billing information
- Order details
- Customer account information, if applicable
- Messages or customer service requests you send to us
Payment Information
Payments are processed through third-party payment providers. We do not store your full credit card or debit card number on our website.
Website Usage Information
We may collect basic information about how visitors use our website, such as:
- Pages viewed
- Products viewed
- Device type
- Browser type
- IP address
- Referring website
- Date and time of visit
2. How We Use Your Information
We use your information to:
- Process and deliver digital orders
- Send order confirmations and download access
- Respond to customer service messages
- Provide pattern updates or corrections when needed
- Improve our website and product offerings
- Prevent fraud or misuse
- Send marketing emails, if you choose to subscribe
3. Email Marketing
If you sign up for our email list, we may send you updates, promotions, new pattern releases, or other Stitch Hiker Co. news.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us at stitchhikerco@gmail.com.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience, remember cart activity, analyze website traffic, and support advertising or retargeting.
You can adjust your browser settings to disable cookies, but some website features may not work properly if cookies are turned off.
5. Third-Party Services
We may use third-party services to operate our website, process payments, deliver digital files, analyze traffic, send emails, or run advertising.
These third parties may collect and process information according to their own privacy policies. Examples may include:
- Website hosting platform
- Payment processor
- Email marketing provider
- Analytics tools
- Advertising platforms such as Meta or Google
6. How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no website or online transmission is completely secure.
7. Sharing Your Information
We do not sell your personal information.
We may share necessary information with trusted third-party service providers who help us operate our business, process orders, deliver downloads, manage email communications, or comply with legal obligations.
8. Your Rights
Depending on where you live, you may have rights related to your personal information, including the right to:
- Access the personal information we have about you
- Request correction of inaccurate information
- Request deletion of certain information
- Opt out of marketing emails
- Ask questions about how your information is used
To make a privacy request, contact us at stitchhikerco@gmail.com.
9. Data Retention
We keep order records, customer service messages, and related business information for as long as needed to operate our business, comply with legal obligations, resolve disputes, and maintain accurate records.
10. Children’s Privacy
Our website and products are not intended for children under 13. We do not knowingly collect personal information from children under 13.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last updated” date.
12. Contact Us
If you have questions about this Privacy Policy, please contact us:
Stitch Hiker Co.
Email: stitchhikerco@gmail.com
Website: www.stitchhikerco.com